Privacy Policy
Imagine Broadband Internet Services Ltd (Imagine Broadband), has created this Privacy Statement
in order to assure our customers of our reliability and
our continued commitment to your confidentiality.
The following information relates to how we gather and
use information from our website. In order for you to completely
understand your rights, we urge all our customers to read
this statement before giving any personal information or
continuing to navigate through the site. Any information
which is provided by you to Imagine Broadband via this website
or otherwise will be treated in accordance with the terms
of the Data Protection Acts 1998 and/or such amending or
replacement legislation as may be adopted in Ireland from
time to time.
Imagine Broadband reserves the right in its sole discretion
to amend this Privacy Statement at any time and you should
regularly check this Privacy Statement for such amendments.
The use of personal information
If you are under the age of 18, you may only use this
website in conjunction with and under the supervision of
your parents or guardian and we ask that persons under
this age do not submit any Personal Data to us. Therefore
we encourage all parents or guardians to instruct their
children in the safe and responsible disclosure of their
Personal Data.
This Privacy statement is concerned with the use of your
Personal Information. When you access our site there may
be certain sections you subscribe to by giving us personal
data such as when you ask for further information to be
sent to you, for billing of products and services provided
at your request, or where marketing purposes you may fill
in areas which may be of interest to you or for further
communications.
We may use your information to send you special offers
and news about Imagine Broadband. We may contact you by mail,
email, telephone, mobile phone or Fax.
Please note there may be occasions where it is necessary
for us to contact you, for administrative or operational
reasons relating to our services. Your information may
also be used to verify your identity and to protect against
fraud.
If you wish to receive further promotional or marketing
material please select one of the "opt in" checkboxes
on our web site.
By submitting an order for broadband internet services
you consent to the processing of any personal information,
such as your name, title, address, telephone number, contact
details and other personal details ("Personal Data");
and you acknowledge that the processing of your Personal
Data is necessary for the performance of the Agreement
(as defined in the terms and conditions).
We do not collect or keep your personal data unless it
is necessary for the above purposes (s) or required by
law, nor do we keep your personal data for longer than
is necessary. Where a user/ subscriber voluntarily provides
personal information, i.e. through an enquiry or service
application form and/or career application, the data will
strictly be used in line with its specific purpose or for
internal usage or analysis.
IP Addresses
When connected to the Internet your computer has a unique
number known as an IP address. As you visit the Imagine Broadband
webpage; our servers log the IP address of your computer.
We may use your IP address for the generation of anonymous
usage statistics and for the monitoring and detection of
any improper or unauthorised access to the systems of Imagine Broadband. Your IP address may also be used for identification
purposes against fraud or misuse of the website.
Disclosure of information
The information provided by you on our website may be
given onto third party individuals for marketing, telesales
or posting agency services for the purposes of carrying
out work on behalf of Imagine Broadband only.
Right of access to your Imagine Broadband information
When you are on the Imagine Broadband website you have direct
control as to what personal information you put in on your
profile. At any time you wish to change your data you have
the right to do so under Section 4 of the Acts. You must
request this by email or letter to either of the persons
below. The changes will be made within 40 calendar days
of receipt of such a request.
If you wish to view the personal information Imagine Broadband
holds on you, you can obtain it by following this simple
process: you can email our Data Protection Compliance Officer info@imaginegroup.ie or
you can write to the following address, enclosing a cheque
for an administrative fee of €6.35 made payable to
Imagine Broadband
Send to: Head of Marketing Communications, Unit 6 Sandyford Business Centre, Sandyford Industrial Estate, Dublin 18, Ireland.
Use of "Cookies"
Imagine Broadband uses cookies to track usage by a user of
the Imagine Broadband web site and for authentication purposes
for certain services on our web site. The cookies used
by Imagine Broadband do not store personal information of any
kind. Imagine Broadband does not scan for the presence of any
other cookies on a user's computer and in no way interfere
with or use any cookies other than those created by Imagine Broadband. By accessing our website you agree to this use
of cookies.
Security
The site has used a number of security measures to protect
the misuse, or alteration of any of your information under
our control. We are serious about guarding your personal
data and the details of your transactions you make. We
have installed a number of measures including firewalls
and monitoring programmes.
You should also be aware that where you link to another
website from the Imagine Broadband website, that Imagine Broadband
has no control over that other website. Any external links
to other websites are clearly identifiable as such. Accordingly,
Imagine Broadband cannot guarantee that the controller of that
website will respect your privacy in the same manner as
Imagine Broadband.
How does Imagine Broadband protect your data?
When you register details with us, make an order
or access account details, we use a secure server. Any
data you give us is encrypted using a 'Secure Socket Layer'
(SSL) session. SSL is an industry standard and is one of
the best ways to ensure Internet messages are not intercepted.
You should be aware, however, that older browsers cannot
use SSL. To be sure, you will need Netscape version 4.05
or Microsoft Internet Explorer browsers, version 4 or above.
We advise the following to protect your privacy and to protect against fraud:
- Choose a password you can remember but others will
not guess, change it regularly, and if you do write it
down, keep it somewhere safe and secure.
- When you have finished your session on Imagine Broadband.ie,
make sure that you prevent your details being seen by
anyone that you do not wish to see them. So, if you have
registered and logged in, remember to log off. Clear
any 'cache' so there is no record of any transactions
left on screen - both Netscape and Internet Explorer
let you do this. We also recommend you then close your
browser so any history of the session is cleared. As
an extra precaution your session on many areas of Imagine Broadband.ie will terminate if you have not used the
site for 20 minutes.
Disclaimer
Imagine Broadband, ITS DIRECTORS, EMPLOYEES, SERVANTS
AND AGENTS, AFFILIATES OR OTHER REPRESENTATIVES AND THEIR
RESPECTIVE PARENT AND SUBSIDIARY COMPANIES SHALL NOT
BE LIABLE IN RESPECT OF ANY CLAIMS, EMERGENCIES, DEMANDS,
CAUSES OF ACTION, DAMAGES, LOSSES, EXPENSES INCLUDING
WITHOUT LIMITATION, REASONABLE ATTORNEY FEES AND COSTS
OF PROCEEDINGS ARISING OUT OF OR IN CONNECTION WITH THE
USE AND/OR DISSEMINATION OF PERSONAL INFORMATION RELATING
TO YOU IN ACCORDANCE WITH THIS PRIVACY POLICY AND YOUR
CONSENT.
Contact details for Imagine Broadband Internet Services
For the Data Protection Compliance Officer,
Write to : Imagine Broadband
Unit 6 Sandyford Business Centre,
Sandyford Industrial Estate,
Dublin 18,
Ireland.
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